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Wednesday, 12 September 2012

Need help? Now you can get it right inside the DFA UI

Posted on 08:06 by Unknown

We've made it easier to get right from DFA to the help you need. In fact, you don't even have to leave DFA at all: now you can access a help pane from within the DFA UI. Use it to find and read articles, as well as contact the support team with questions or comments.

To open in-product help, click the Help link in the upper right of the DFA interface. This brings up a search bar you can use to find popular Help Center articles.

If you need more help, try the full Help Center by clicking Explore Help in the lower right of the product help page. Or click Contact Support to send questions to the support team.

In-product help even offers tools to accompany your question or comment with a screenshot of your page. You can highlight areas of the screenshot that are especially relevant to your issue.

Plus, your question or comment will automatically include the URL you’re on, along with key trafficking details and information about your browser type. You can review all this data before you send your message by just clicking on the Included system information link.

Help content may be a route, but we know the product is your destination. That's why we developed in-product help with this in mind: the quickest way back to DFA is never leaving in the first place. So try it out and let us know what you think.

Posted by Jeremy Axelrod, Technical Writer, DFA

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